Data Deletion Request
You have the right to request deletion of your personal data and your group's data from DuesFam at any time. This page explains what gets deleted, what is retained for legal reasons, and how to make the request.
Deleting your account is permanent and irreversible. All your groups, members, payment records, and exported history stored in DuesFam will be permanently removed. We strongly recommend exporting your data to Excel before making a deletion request.
What Gets Deleted
When you submit a data deletion request and it is processed, the following are permanently removed from DuesFam's systems:
- Your DuesFam account and profile information (name, email, profile picture)
- All groups you own, including group settings, configurations, and templates
- All member records within your groups (names, phone numbers, roles)
- All payment records, payment logs, and transaction history
- All uploaded payment evidence files (MoMo screenshots, receipts)
- All generated Excel exports stored within the platform
- Your subscription and billing history within DuesFam
- All session tokens and authentication credentials
What May Be Retained
Certain information may be retained for limited periods as required by law or for legitimate business purposes:
- Financial transaction records — Paystack payment receipts for subscription billing may be retained for up to 7 years as required by Ghana Revenue Authority financial regulations.
- Anonymised analytics — Aggregated, non-identifiable usage data (e.g., "10 logins occurred on this date") with no personal identifiers attached.
- Legal correspondence — If there is an active legal dispute or investigation, relevant records may be retained until resolution.
- Backup systems — Encrypted database backups may retain your data for up to 30 days after deletion before being permanently overwritten. During this period your data is not accessible or used in any active system.
How to Export Your Data First
We strongly recommend downloading your data before requesting deletion. You can export a fully formatted Excel workbook from your dashboard at any time:
How to Request Deletion
You may submit a data deletion request through any of the following channels. Please include your registered email address and the name of your account so we can locate and verify your account.
Option 1 — From your account settings
Log in to DuesFam → Settings → scroll to the "Account" section → click "Delete my account". This immediately initiates the deletion process. You will be asked to confirm with your password.
Option 2 — Via Contact Form or Call
Use the contact form or call us directly. Include your full name and the email address registered to your DuesFam account, with the subject "Data Deletion Request".
Processing Time
Data deletion requests are processed within 30 days of verified receipt. We will send a confirmation email once your data has been fully deleted from active systems. Backup overwrite completes within 30 additional days.
Verification
For security, we verify your identity before processing any deletion request. We may ask you to confirm from the email address registered to your account, or provide the last 4 digits of the phone number on the account.
Minors
DuesFam does not knowingly collect personal information from users under 18. If you believe a minor's data has been collected, contact us immediately via the form above and we will prioritise deletion.
Data Protection
DuesFam is committed to complying with Ghana's Data Protection Act, 2012 (Act 843) and applicable data protection regulations across our operating markets in West Africa.
Contact Us
For any questions about your data rights or this policy, reach us directly:
Operating entity: Bamupdates Africa, Ghana, West Africa
Export a full formatted Excel workbook from your dashboard first. Your group's treasury history is worth keeping.
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